Returns And Refunds
Thank you very much for shopping at farbeyondrails.net!
If you are not completely satisfied with your purchase, we are here to help out.
In general, you have 14 calender days to return an item from the you received it.
For custom-made products, like model railroad layouts, our policy is that you you cannot reurn it because it has been tailored to your specifications.
To be eligible for a return, your item must be unused and in the same condition that you received it. A proof of purchase (receipt or invoice) must be included in your return package.
Immediately after recipt of your return shipment, we will inspect the returned item(s) and inform you about the status of your refund. If your return is approved, we will issue a refund to your credit card (or original method of payment). You will receive the credit after a certain amount of days, depending on your credit card issuer's policies.
If you paid travel expenses and cancel our trip for work or delivery to your site, we will deduct non-refundable booking cost and US-$ 100.00 trip planning time from your refundable payment. Non-refundable booking costs in this case are defined as early bookings which are refunded to us by the hotel we booked rooms at. We always strive to book hotel rooms as early as possible in order to keep your cost down.
You will be responsible for paying your own shipping cost to return an item. Please only send return items after you received an RIN (return item number) via email. Returned items without an RIN will not be accepted and shipped back at sender's expense!
All returns must be shipped to:
Far Beyond Rails, LLC
11221 White Oak Ln
If you have any questions, please contact us:
Phone: (407) 928 -8120